1. Product-related questions

Are the sizes of jeans standard?

A: The sizes of our jeans are carefully measured and designed, but since the sizes of different brands may vary, we recommend that you refer to our size chart for selection. At the same time, we also provide detailed size information in the product description, including waist circumference, hip circumference, trouser length, etc., so that you can better determine the size that suits you.

How is the fabric quality of jeans?

A: We attach great importance to product quality. The jeans we sell are all made of high-quality denim fabrics, which are soft and comfortable, breathable, and have good wear resistance. The fabric has been specially treated and is not easy to fade, and can maintain long-lasting color and texture.

Is the style of jeans suitable for me?

A: Our jeans have a variety of styles to choose from, including straight, wide-leg, tight, etc., to meet the needs of different body shapes and styles. On the product page, we provide detailed pictures and descriptions to help you better understand the characteristics of each pair of jeans. In addition, you can also refer to other customers' comments and pictures to make a more accurate choice.

2. Order and delivery issues

How long will it take to receive the goods after placing an order?

A: We will process your order as soon as possible and arrange for delivery. Generally, domestic orders will be delivered within 5-7 working days, and international orders may take 7-15 working days, depending on your location and logistics. You can check the logistics progress on the order page to keep track of your package location at any time.

Can I change the order information?

A: If your order has not been shipped, you can contact our customer service team and try to change the order information, such as the delivery address, contact information, etc. But if the order has been shipped, it cannot be changed. Therefore, please check the order information carefully before placing an order to ensure that it is accurate.

How much is the shipping fee?

A: The shipping fee will be based on factors such as your order amount, delivery address, and logistics method. On the checkout page, you can see the specific shipping fee amount. We will also launch free shipping activities from time to time. Pay attention to our store to keep up with discount information.

3. After-sales service issues

If I don’t like the jeans I bought, can I return or exchange them?

A: Yes. If you are not satisfied with the jeans you bought, you can apply for a return or exchange within 3 days after receiving the goods. Please ensure that the product has not been worn, washed, and is in its original packaging. For the specific return and exchange process, please refer to our after-sales service page.

What if the jeans have quality problems?
A: If the jeans have quality problems, we will provide you with free return and exchange services. Please contact our customer service team within 7 days after receiving the goods and provide relevant photos and instructions. We will handle it for you as soon as possible.

How to contact customer service?
A: You can contact our customer service team in the following ways:
- Click the "Contact Us" button on the Shopify store page and fill in the contact form. We will reply to your message within 24 hours.
- Send an email to support@stylehubstore.com and we will reply to your email as soon as possible.
- Call our customer service hotline +44-6456260499 during working hours to communicate directly with customer service staff.